Returns & Exchanges
At OG Luxury, we want you to be completely satisfied with your premium beauty purchase. If you are not entirely happy with your order, we offer a 30-day return window for unopened and unused products in their original packaging.
Initiate Your Request
Contact our dedicated concierge team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the unused beauty items in their original luxury packaging, ensuring all protective seals remain intact to qualify for a full refund.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing