Frequently Asked Questions
Everything you need to know about your OG Luxury experience.
Are your beauty products authentic?
Absolutely. OG Luxury guarantees 100% authenticity for every product in our catalog. We source directly from authorized distributors and the luxury brands themselves.
How long does shipping take?
We offer expedited global shipping. Domestic orders typically arrive within 2-4 business days, while international shipping ranges from 5-10 business days depending on your location.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Yes, OG Luxury ships to over 50 countries worldwide. Shipping costs and delivery windows are calculated at checkout based on your specific destination.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and select 'Buy Now, Pay Later' options for your convenience.